The museum is accessible for wheelchair users; there is a lift to the first floor. The park is accessible only in parts because of steep paths.
Photography and video recording for personal use only (i.e. no publication of any kind) is permitted in Fantaisie Palace and Park (in the palace only without flash or tripod). Special permission is required – and there may also be a charge – for all photography and films taken for further use, as well as for the flying of drones / multicopters.
Bulky items may not be taken into the Garden Museum. Lockers are available for large bags, rucksacks, photo equipment etc.
For conservational reasons you may not take your child’s pram or buggy into the exhibition rooms. Free buggies are available for the duration of your visit.
No food and drink may be taken into the museum area. There is a café that can be reached from the palace foyer without barriers.
At several points within the museum tour visitors have the opportunity to sit down. There are also some portable stools available.
No dogs or other animals may be taken into the Garden Museum. We regret that we cannot undertake to look after any animals you may have brought with you. Dogs are allowed in the park if kept on the lead.
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