General information for visitors

Current information / Coronavirus

Fantaisie Palace is open to the public, but the number of visitors is limited and groups are not allowed. People can go around on their own; guided tours are currently not available.

Please take into account waiting times and restrictions such as altered routes or room closures.

Please note: Unfortunately, the waterworks in the park are not in operation for the time being due to repair work.

Here you will find general information and FAQs for visiting our sights during the restrictions due to COVID-19.


 

Garden tools

Information for visitors with reduced mobility

The museum is accessible for wheelchair users; there is a lift and a barrier-free toilet. In the museum there are several placeswhere you can sit down. Mobile museum stools can also be borrowed free of charge (in limited numbers).

The park is accessible only in parts because of steep paths.

 

Plan of Fantaisie Park

Here you will find a plan of Fantaisie Park.

 

Photography and filming

Photography and video recording for personal use only is permitted in Fantaisie Palace and Park (in the palace only without flash or tripod). We regret that wedding shootings inside are not possible. Special permission is required – and there may also be a charge – for all photography and films taken for further use, as well as for the flying of drones / multicopters.

 

Bulky items

Bulky items may not be taken into the Garden Museum. Lockers are available for large bags, rucksacks, photo equipment etc.

 

Food and drink

No food and drink may be taken into the museum area. There is a café that can be reached from the palace foyer without barriers.

 

Free buggy hire

For conservational reasons you may not take your child’s pram or buggy into the exhibition rooms. Free buggies are available for the duration of your visit.

 

Dogs

No dogs or other animals may be taken into the Garden Museum. Unfortunately, we cannot offer supervision for animals brought along. Please keep dogs on an lead in the park.


 
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